Delivery
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Can I order online and pick up in-store?
Yes! We offer store pick up for orders placed on our official website — currently available only at our 1 Utama store in Selangor.How it works:Select Pick up in store as your delivery method at che...
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What happens if I’m not home at the time of delivery?
No worries! If no one is home when your order arrives, the delivery driver will follow one of these steps:Leave your parcel in a safe place (if available and safe to do so)Make a second attempt or ...
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My order arrived damaged or incomplete - what should I do?
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible!For in-stock items, delivery usually takes:2 - 8 business days for Penisular Malaysia10 - 12 business days for East MalaysiaOnce your order is...
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Do you offer international delivery?
At the moment, we only deliver within Malaysia.If you're located outside of Malaysia, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.my/inter...
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How will my order be delivered?
We use trusted delivery partner like Kerry Logistics (KEX) to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with your trac...
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How much does shipping cost?
We offer one shipping option across:Standard ShippingRM15 flat rate on all orders below RM250.00FREE on all orders over RM250.00 for registered membersApplicable both Peninsular Malaysia and East M...