If you’re not completely happy with your purchase, you can return it within 14 days from the order received date - completely FREE.What you need to know:Items must be in new condition, as you received themItems must be unworn (worn items will not ...
Frequently Asked Questions
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We currently do not offer direct exchanges for online purchases, and items bought online cannot be exchanged in-store.What You Can Do Instead:If you need a different size, color, or style:Return the original item for a refund by following our onli...
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Once we receive your return, we’ll process your refund within 5 – 10 business days. You’ll get a confirmation email as soon as it’s completed.Here’s what to expect:Refunds are issued to your original payment methodDepending on your bank or payment...
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No, items purchased online at NewBalance.com.my cannot be returned in-store.Why Not?Our online and in-store systems operate separately, which means store teams are unable to process returns for online orders.This ensures accurate tracking, faster ...
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We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer Care team at customercare@newbalance.com.my with t...
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Yes! We offer store pick up for orders placed on our official website — currently available only at our 1 Utama store in Selangor.How it works:Select Pick up in store as your delivery method at checkoutYou’ll receive an email when your order is sh...
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We’re sorry your order hasn’t arrived as expected! Here’s what you can do:Track your order:Visit our Order Status page and enter your order details to check the latest updates.Delivery timeframes:For in-stock items, delivery usually takes:2 - 8 bu...
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No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be sure to check your junk or spam folder, just in cas...
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We know plans can change, but once an order is placed, we’re unable to make changes or cancellations. This includes:Changing the delivery addressAdding or removing itemsChanging sizes or colorsCancelling the orderOnce your order arrives, you’re we...
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Finding the perfect sports bra size is easy! Follow these steps: Measure your band size: Wrap a tape measure snugly around your rib cage, just under your breasts. Add 5 inches to this measurement and round down to the nearest even number. This is...
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Choosing the right fit for your shoes is crucial for comfort and performance. Follow these steps to find your perfect fit:Measure your feet: Measure both feet from heel to the longest toe. It's best to do this at the end of the day when your feet ...
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Want to score that must-have pair before it sells out? Here are some smart tips to help you shop restocks and new releases more effectively:Create an Account & Save Your Info:Having an account lets you check out faster and track your orders.Save y...